Returns
Unfortunately we are currently unable to process returns. We hope to be able to process your returns again shortly. We will extend the returns window for your item should it be required. Please contact us with any questions.
Flat Rate Returns
Returns from Australia: AUD 35
Returns from New Zealand: AUD 45
Returns from Rest of World Zone A: USD 25
Returns from Rest of World Zone B: USD 35
Extended Christmas Returns
For orders placed online from Fri 23 October to Thu 24 December 2026:
Full price items may be returned for a refund (subject to our returns policy) until Sat 16 January 2027 or within 28 days of receiving them, whichever is later.
Sale items may be returned for a refund (subject to our returns policy) within 14 days of receiving them.
For items purchased in our shops from Fri 23 October to Thu 24 December 2026:
Full price items can be returned for a refund or exchange (subject to our returns policy) until Sat 16 January 2027 or within 28 days of purchasing them, whichever is later.
Sale items can be returned for an exchange or a gift card for the amount paid (subject to our returns policy) within 14 days of purchasing them.
Our Standard Returns Policy
Returning items purchased online - using our online returns service
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
The following items cannot be returned:
- Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
- Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
- TOAST Gift Cards and eGift Cards are also non-refundable.
After placing an order you will receive order and delivery confirmation emails. We are no longer placing a returns label into our parcels.