Contact Us

We are committed to providing you with outstanding customer service from a dedicated UK-based team.

If you have any queries about your order, our products and services, or if you would like any other information about TOAST, please do get in touch. One of our friendly team members, located in Swansea in Wales, will be happy to help.

Chat

You can speak to a member of the team using our Online Chat service, available in the bottom right of your screen.

Our response time is usually less than 30 seconds from when you start a chat and, on average, most chats take less than 10 minutes in total to answer your query.

Online Chat is available during these times:
Monday to Friday 9am to 9pm (UK time)
Saturday 10am to 6pm
Sunday 10am to 4pm
Outside of these hours the online chat service will be offline but you can email us.

Call

From the UK you can call us on 0333 400 5200.

When calling from outside of the UK, please dial: +44 333 400 5200
We also have a toll-free option when calling from the USA: 18555 051384

You can call us during these times:
Monday to Friday 9am to 9pm (UK time)
Saturday 10am to 6pm
Sunday 10am to 4pm
Outside of these hours our phone lines are closed but you can email us.

Calls to 0333 numbers are charged the same as an 01 or 02 landline call in the UK.
International charges apply outside of the UK mainland.

Email

You can send an email to contact@toa.st

Please include as much information as you can, including your order number if relevant, so that we can try and resolve your query immediately. We aim to respond to all emails within 3 working days - but at busy times this may take a little longer.

Post

You can write to us at this address:
TOAST, 3rd Floor, Matrix Beta, Matrix Business Park, Swansea, SA6 8RE, United Kingdom

Press Enquiries

For both UK and US press enquiries, imagery and sample requests, please contact Re:Agency by sending an email to toast@re-agency.com

International Wholesale Enquiries